This position covers the following general areas of responsibility:
Operations Support
· Shipping and receiving borescopes for repairs and sales.
· Doing simple QC checks on borescopes after they arrive and before they ship out.
· Assist in the borescope repair process by handling telephone and email communication with the customer – verifying serial numbers, issuing RMAs, sending FedEx labels, tracking repair shipments as they arrive, inspecting the item to be repaired, taking photos of the damage, returning repaired units back to the customer.
· When necessary, answer the phone in a professional and courteous manner, asking questions of the caller to ascertain the reason for the call, taking detailed notes of the call, and passing that information along to the appropriate person the caller is trying to reach.
Sales Support
· Prepare price quotes for our team of four inside sales reps.
· Enter inbound lead information into SalesForce CRM.
· Assign leads to the proper sales rep based upon a number of variables.
Marketing Support
· Generate curated email lists form our database pool of 2 million+ records; design and execute one-off as well as sequential email campaigns; continually run AB testing to enhance results over time.
· Monitor landing page performance using Google Analytics; design and AB test landing pages to improve results.
· Manage “Customer Delight” campaigns, connecting with our existing customer base to reward them for their business and keep them apprised of new products that may be of interest to them.
The successful applicant will be professional and able to work independently in an office environment. You should be very comfortable on the phone and have experience with MS Office suite, especially Excel and Word. Experience working in SalesForce is helpful but not required, as we are willing to train the right person. The ability to learn quickly, prioritize and work with a sense of urgency is essential.
This is a full-time position, 8 - 5, Mon-Fri.
About Us
ViewTech Borescopes is a 16-year-old company in the Remote Visual Inspection industry. Our product is an articulating video borescope used in the inspection, maintenance and repair of a wide variety of industrial equipment and machinery. We are based in Traverse City and are the leading seller of video borescopes in the country. Please visit our website to learn more about the product we sell.
If you are a high performer and want to work on a small team with others like yourself, we want to hear from you.
We offer a competitive salary and benefits package, an outstanding work environment, and the chance to interact daily with a very talented group of individuals.
If you have the qualifications and would like to discuss becoming a part of our team, please respond via email with your resume and cover letter. No phone calls please.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Traverse City, MI 49686: Relocate before starting work (Required)
Work Location: In person
