Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Sales Support Representative
What does a successful Client Sales Support Representative do at Fiserv?
As a Client Sales Support Representative, you will manage the day-to-day interactions with a specific client base and interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes.
What you will do:
- Order and Inventory Management: Interact with internal order management systems to support multiple business lines, ensuring accurate and timely completion of transactions. This includes managing SourceAdvantage (FI Operational Documents), Instant Issuance (Consumables), and Promotional Products (ShopOrange and Client Branded Merchandise).
- Vendor Relationship & Management: Develop and maintain constructive relationships with vendors and warehouses to ensure smooth operations and effective inventory management.
- Support Client Conversions – update, ordering, inventory management of operational documents for clients
- Customer Service & Sales Support for approximately 1,500 FIS and internal Fiserv BU (i.e. CheckFreePay Clients)
- Partnership with Billing and Collections for Revenue collections
- Provide client support and satisfaction at a professional level with minimal supervision, answer questions, and resolve client issues relating to products and services while providing exceptional support to our clients
- Maintain industry and product knowledge to assist in finding creative and alternative solutions for our clients
- Prepare periodic reports and activity logs on activities and client relationship status as needed in an accurate and timely manner
What you will need to have:
- Bachelor’s degree or a combination of work, education, and military experience
- Experience in customer service, sales industry, and supporting large key clients
What would be great to have:
- Excel skills to provide client quotes, billing and reconciliation
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
