Summary Description:
Dover Business Services (DBS) is looking for talented Finance Hub Analyst to join our new shared service center in Cebu, Philippines. Working within an emerging shared services organization, the Finance Hub Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover suppliers, as measured by service level agreements and key performance indicators. As a Finance Hub Analyst you will be responsible for operational processing, which include data collection and management, analysis and reconciliation and tracking of correspondence.
The role may be assigned to one of the following teams under the Finance Hub, depending on the needs and your experience, skill-set and capabilities:
- Tax Center of Excellence (e.g., Indirect Tax – NAM, Income Tax – US)
- Financial Planning and Analytics
- Financial Systems (Cadency/Longview/OneStream)
- Internal Controls Center of Excellence
- Master Data Management
- Travel & Expense
- Compliance
This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.
(This is not yet an active hiring phase, we are currently building a talent pool for future hiring needs and opportunities. We are eager to identify and connect to potential candidates that may align with this skills and experience.)
Essential Responsibilities:
Produce reports/requests/deliverables on time and in good quality
Maintain productivity and and attention to detail while meeting service level agreements in a complex environment
- Ticket Resolution & Requestor/User Support
Facilitate assignment and resolution of ServiceNow tickets
Effectively communicate with requestors/users to gather issue details and relay resolutions steps.
- Process or System Maintenance, Enhancements and Ad hoc
Assists on system enhancement and continuous improvement projects.
Assist in maintaining database integrity through data validations and reviews.
Performs routine process/system maintenance accurately and timely.
Support ad-hoc requests as appropriate
- Contributor to standardization and/or process improvement projects
Maintain documentation of system processes, reports, and system functionality.
Creates and updates work instructions and creating additional guides for enhanced user support.
Provide input to ongoing policy governance and compliance of work instructions and policies.
- Controls Compliance and Reviews
Ensure adherence to policies and procedures and compliance with related controls
Understand process controls and report observations.
Education and Experience:
Preferred Qualifications:
- Excellent interpersonal and communication skills, both written and oral
- Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
- Ability to meet deadlines and produce accurate results
- High level of customer focus and ability to maintain a positive attitude at all times
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to prioritize and multi-task in a fast paced environment
- Self-directed, positive and ethical role model able to work with minimal supervision
- Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards
COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”
