Overview
The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. This is a part-time, hourly, non-exempt position.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Pulls and prepares customer orders for pickup
- Evaluate customer orders each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests
- Executes all daily tasks so that all orders are completed on time
- Communicates and follows up with customers on issues regarding their orders, all the way through resolution
- Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store
- Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
- Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
- Maintains and down stocks the Elfa product area in the Stock room
- Performs daily locations audits on customers’ orders
- Executes changes to staging locations and partners with Managers on updating Elfa Pull Sequence
- Supports carryout to our customers cars whether through curbside or in the parking lot/garages.
- Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
- Consistently maintains clear communication with Managers to seamlessly complete projects and to achieve sales goals
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Rewarding pay to recognize the value you bring to the team: Starting pay is $19.00 - $20.00/hour
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Qualifications
What You Bring To Us
- 2-5 years inventory experience preferred
- Retail sales experience a plus
- Strong computer skills
- Enjoys engaging with people and connecting with customers
- Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
- Proven communication and coaching skills
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Understands retail is an ever-changing industry and requires flexibility in scheduling
- Must be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
