As a team member in the Finance and Internal Audit department at Nationwide, the opportunities are endless! You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor and so much more. Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Internal Note: Compensation Grade D2
Job Description Summary
Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!
As an Analyst, you'll provide basic business and/or systems process analysis, design, implementation and operation. You'll create process change by integrating new processes with existing ones. We'll count on you to coordinate and implement proposed processes and procedures and be responsible for day-to-day operations and execution of basic processes, coordination of process events and deliverables.
Job Description
Key Responsibilities:
Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures under moderate guidance.
Performs the day-to-day operations of business and systems processes, including the administration of process-related tools with guidance, as needed. May coordinate customer requests, key process events and process results through all phases of the process life cycle.
Enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements. Assists in business and systems process redesigns.
Assists with the evaluation of business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
May assist with development of recommendations on possible process, tool and control enhancements to increase the quality and optimization of business services and resources.
Coordinates with customers and project teams to assist in the development of project plans to deliver process design efforts in support of business objectives.
Participates, when needed, on project teams involved with the development, implementation, administration and operation of new business and system processes and coordination of process results. May coordinate and participate in post-implementation and conformance reviews for processes.
Implements, maintains and administers basic process design, operational and measurement tools and methods, under moderate guidance, to design, operate, monitor and improve business and/or system processes.
Owns the generation, execution and publication of business and system process reports including management information, operational reports and key performance metrics.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Manager/Director and does not have direct reports.
Typical Skills and Experiences:
Education: Undergraduate degree in areas related to business or mathematics preferred.
Experience: Typically, one year or more of experience in business process design or operations.
Knowledge, Abilities and Skills : Proven ability to analyze or operate routine processes and systems. Possess process design or operation skills and be able to determine redesign effects on existing processes and tools. Has basic decision-making skills for process operation and design solution recommendations. Strong interpersonal skills to prepare and communicate process plans, procedures and expected outcomes, as well as to work successfully with peers and team members.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Director and HR Business Officer.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non-exempt)
Working Conditions: Normal office environment. Occasional travel. Non-standard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
