Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.
Job Description
Core Responsibilities
Troubleshooting and Escalation:
- Utilize knowledge of Managed DWDM Optical Networks to troubleshoot technical problems.
- Participate in the on-call rotation for transport escalations.
Support and Collaboration:
- Assist DevOps Engineers, Field Service Engineers, and Service Partners.
- Collaborate with internal product development teams to recommend enhancements.
Documentation and Feedback:
- Review and disseminate Field Service Bulletins (FSB) and Internal Service Bulletins (ISB).
- Validate and provide feedback on network stability events.
Job Requirements:
Technical Expertise:
- Experience configuring, managing, and troubleshooting Ciena and Nokia transport equipment.
- Understanding of Cisco and Juniper routers and their fundamentals.
- Knowledge of network protocols relevant to optical transport, such as OTN and DWDM.
- Strong understanding of fibre optic technologies applicable to Ciena or Nokia networks.
- Provide on-call support to the Divisions, Commercial, and Data Center teams to resolve network events.
Fault Management:
- Proficiency in fault detection, isolation, and resolution for Ciena and Nokia networks.
Documentation and Communication Skills:
- Strong documentation skills to ensure all network changes and fault remediation steps are recorded.
- Excellent written and verbal communication skills for effective collaboration and customer interaction.
Leadership and Collaboration:
- Develop the ability to guide and train team members effectively.
- Ability to work in a collaborative environment and foster teamwork among stakeholders.
Stress Management and Decision-Making:
- Ability to handle stressful situations during maintenance activities and solve complex technical issues under time constraints.
- Capacity to make timely and accurate assessments of complex situations and execute decisions independently.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
