Work Arrangement:
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Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis and cover territory visits to dealerships in a reoccurring frequency.
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Territory for this position will cover parts of New York, Rhode Island, Connecticut, and Massachusetts.
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The selected candidate must live in New York City or southern Connecticut .
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This job may be eligible for relocation benefits.
Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we’ve made are moving us closer to realizing this vision.
The Role:
The District Manager Aftersales, Cadillac role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.
Unique to this role is the opportunity to work closely with the entire Cadillac Team to ensure Cadillac values are present in all aspects of our Cadillac dealerships, including Parts and Service. The Cadillac Customer and their Cadillac vehicle are exceptional, so their service experience must be too. We work daily to strive for greater heights in delivering a tier one luxury service experience.
What You’ll Do:
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Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention, and revenue priorities
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Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
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Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
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Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
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Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
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Analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities
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Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
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Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
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Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
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Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and achieve resolutions
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Achieve a solid understanding of the competitive service environment within assigned markets
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Manage time and projects and measure/prioritize work effectively with limited supervision
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Develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion.
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Collaborate across the Cadillac team to ensure a seamless delivery of the Cadillac brand, both in and out of our Cadillac dealerships