Business Process Specialist

Systems Planning and Analysis, Inc. • Full-time • Raleigh, NC, US • 2m ago

We are seeking a detail-oriented and innovative Business Process Specialist to join our team. In this role, you will be responsible for analyzing and improving business operations processes to identify opportunities and solutions to enhance efficiency and internal control by leveraging existing third-party software applications, evaluating and implementing new software solutions, improving existing processes, and identifying personnel training and development opportunities. The ideal candidate will possess strong analytical skills, a deep understanding of business systems, and an aptitude for optimizing processes to drive operational efficiency.

Key Responsibilities:

1. Cross-Functional Collaboration:

Work closely with stakeholders across various departments to understand their needs and challenges.
Facilitate communication between teams to ensure alignment and support for process changes and software implementations.
Act as a liaison between business units and IT to address any technical issues and ensure smooth operations.

2. Process Analysis and Improvement:

Analyze current business operations and workflows to identify inefficiencies and areas for improvement.
Design and implement more efficient business processes to enhance productivity and streamline operations.
Conduct regular reviews and audits of processes to ensure continued efficiency and effectiveness.

3. Software Utilization and Optimization:

Assess existing third-party software applications to determine how they can be better utilized to meet business needs.
Identify opportunities for automation within existing software systems and work to implement these solutions.
Stay up to date with industry trends and advancements in software solutions to recommend new tools and technologies.

4. Software Evaluation and Implementation:

Evaluate and recommend new or replacement third-party software solutions that align with business goals and objectives.
Lead the implementation of new software systems, including planning, testing, and rollout.
Collaborate with IT and other departments to ensure successful integration of new solutions.

5. Personnel Training and Competency Development:

Identify training needs and competency gaps among personnel that impact the effectiveness of current processes.
Develop and deliver training programs to enhance employees' skills and knowledge related to process and software use.
Provide ongoing support and guidance to ensure effective adoption of new processes and tools.

Qualifications:

Bachelor’s degree in Business Administration, Information Technology, Management, or a related field; advanced degree or certifications (e.g., Six Sigma, PMP) is a plus.
Proven experience in business process analysis, process improvement, project management and systems optimization.
Experienced in understanding and defining specific business objectives and performing related needs assessment to identify related software functionality requirements
Strong knowledge of and/or demonstrated ability to understand third-party software applications and experience with software evaluation and implementation.
Excellent analytical and problem-solving skills with a keen eye for detail.
Ability to design and implement efficient business processes and workflows with requisite internal controls that meet regulatory compliance and client standards.
Strong interpersonal and communication skills to effectively collaborate with stakeholders, communicate with and direct vendors and fellow employees, and create and deliver training and instruction.
Demonstrated grasp of project management and change management principles.

Preferred Skills:

Experience with workflow automation (e.g., ShareFile), SQL Server databases and related analysis and reporting tools, and leveraging Excel to standardize/automate tasks.
General familiarity with automation tools and technologies.
Previous experience in a role focused on both process improvement and software assessment and implementation.
Experience in a similar role in the financial services or legal industry