DESCRIPTION
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what \#LifeAtCummins is all about.
We are looking for a talented Parts Manager to join our team specializing in Service for the Distribution Business Segment in Dedham, MA.
In this role, you will make an impact in the following ways:
- Supervises Parts Specialists and or warehouse staff (within a service branch location).
- Responsible for supervising a team of Parts Specialists, and or warehouse staff.
- Provides employee performance feedback, provides opportunities for employee development, and enhances employee career growth.
- Demonstrate leadership for Parts Capability processes and business results.
- Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- Ensures that worldwide parts support for customers, original equipment manufacturers, and the distribution Channel is available at first shipment for more complex new product launches.
- Ensures worldwide parts support for the current products in the field, while interfacing with manufacturing plant facilities, the distribution channel, original equipment manufacturers, end customers, parts distribution centers, joint ventures, purchasing, and internal customers.
- Ensures that policies and procedures are followed, appropriate productivity is achieved, and that employee questions are answered.
- Where applicable, visit key customers, as per plan, to understand concerns and develop relationships; analyze customer inquiries to identify recurring user problems, recommend solutions, and identify where order management processes can be improved.
- Tracks improvements to closure, and communicates progress to customers.
- Plans, prioritizes, and schedules the team’s activities and resources to ensure continuity of service.
- Liaises with other functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental needs.
- Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
- Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction.
- Describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- Builds strong customer relationships and delivers customer-centric solutions.
- Resolves complex parts issues for the team.
- Helps develop and leads Customer Support Excellence initiatives.
QUALIFICATIONS
Skills
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Resourcefulness - Securing and deploying resources effectively and efficiently.
- Drives results - Consistently achieving results, even under tough circumstances.
- Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
- Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.
- Change Management - Applies Cummins's structured process and toolset for engaging individuals and organizations through change to achieve and sustain business results and outcomes.
- Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
- College or trade-based certification or experience equivalent in a related field.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience
- Intermediate industry-related experience required; either related to Parts, Service, or Warehousing.
- Hours M-F 7-4:30 Subject to change due to business needs and conditions.
- Supervises Union shop, but a non-union role.
Compensation and Benefits
- Base Salary range commensurate with experience, range: $74,800 - $112,200 . Please note that the salary range provided is a good-faith estimate of the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Cummins and E-Verify
- At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job Service
Organization Cummins Inc.
Role Category
Job Type Exempt - Experienced
ReqID 240003AE
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
