Requisition ID: 203565
Posting Locations: Charlotte
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Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
Refresh and Grow your Career with Us!
Job Overview
The TCOS EQS Planner Scheduling is responsible for coordinating, planning, and scheduling all work associated with the installation, movement, and removal of equipment. This position acts as a key contact to customers to assure quality work and service is attained by working cross-functionally to achieve successful completion of work.
Duties & Responsibilities
- Develops plans to manage all scheduled service work requests to achieve maximum productivity and customer satisfaction
- Schedules the reset team to locate equipment and schedule resources using Sharepoint
- Communicates with customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
- Reviews inventory levels to assure equipment is on hand when needed
- Follows up with Corporate Equipment Manager on necessary items as required
- Performs limited warehouse and administrative duties and other duties as assigned on an as-needed basis
Knowledge, Skills, & Abilities
- Organizational, prioritization, and decision-making skills
- Time management abilities
- Proficient computer skills
- Intermediate level with Microsoft Office Suite
- Customer Service experience
- Customer relations and phone etiquette experience (in a call center environment preferred)
- Work independently and within a team environment (with minimal supervision)
- Self-motivated
- Collaboration with others to accomplish tasks
- Sales lead generation experience (preferred)
- General office environment within a warehouse setting
- Occasional lifting, walking, bending
- Considerable time spent sitting in front of a computer and on the telephone
Minimum Qualifications
- High school diploma or GED
- Knowledge acquired through up to 12 months of work experience
Work Environment
Office environment
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As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
