Date Posted:
2024-09-04
Country:
United States of America
Location:
TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA
Position Role Type:
Onsite
Position Overview:
The RTX ESG - Enterprise Infrastructure Services Executive Support team is seeking a highly motivated individual to provide dedicated support and productivity guidance to the RTX Executives and Administrative Assistants.
This position is based in McKinney, TX will provide support locally and remotely in other regions. Relocation assistance is not available.
The position provides comprehensive technical support and training for PC hardware and software, smartphones, tablets and other devices used by executives and their admins.
The Executive Support Technician delivers the highest level of service, providing immediate responsiveness to requests and issue and is available outside of standard business hours as necessary.
The Executive Support Technician is also required to provide support at off-site events, with travel as needed.
What You Will Do
Duties of this position include providing all computer/laptop support to designated executives to include:
- Configuration of all executive/admin computer systems
- Configuration and setup of printers/mobile devices (iPhones/iPads)
- Configure, setup and maintenance of all software and hardware systems
- Provide and coordinate remote event support as required by the executive(s) or Executive Support Manager. Some travel will be required.
- Provide all computer desktop/laptop support at executive’s home offices.
- Provide software upgrades/updates as appropriate on all computer systems.
- Stay abreast of new and emerging technologies to improve executive productivity by testing, evaluating and recommending new products to enhance productivity and efficiency of the executive computing environment.
- Support leadership team onboarding/cross-boarding/offboarding, including asset deployment and Windows domain management, for RIS Executives and Administrative Assistants
Qualifications You Must Have
- 5+ years of applicable, technical work experience in a professional/corporate service environment
- Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
- PC technical support, remote communications, local area and wireless networking
- Windows 10 operating systems, MS Office 2016/O365, end user support, iPhones, iPads, VTC, printer, remote events, networking, software installation and configuration
- Outlook/iPhone/iOS troubleshooting skills and expertise
- Strong technology troubleshooting skills with the ability to resolve complex issues
- Strong technology skills with video conferencing systems including Zoom, MS Teams, Poly VTC
- Must be able to travel up to 25%
Qualifications We Prefer
- Understanding of Windows 11 operating system
- Exceptional communication skills
- Strong customer service attitude and initiative
- Ability to interface with people at all levels of the company
- Continuously share and learn in a team environment
- Presence to interact with senior leadership team
- Ability to perform in high pressure situations
- Previous experience working with high level executive customers preferred and ability to obtain a security clearance
- ITIL/ITSM Certifications
- Understanding of agile and process improvement methodologies
What We Offer
- Robust total rewards package with compensation;
- Healthcare, Wellness, Retirement
- Work/Life Benefits
- Career Development and Recognition Programs
- Parental (including paternal) leave
- Flexible Work Schedules
- Achievement Awards
- Educational Assistance
- Child/Adult backup Care
- +many other great benefits
The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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