Senior Customer Success Manager
We're transforming how companies hire the right candidates and simplify talent acquisition with our leading global SaaS talent platform, data and expertise. You'll work at the cutting edge of recruitment technology, driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud. Through cross-functional team collaboration with our research, creative, content, data and media teams, you'll ensure your customers are meeting their objectives.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job, and if you are interested in the position, we would encourage you to apply, even if you don't believe you meet every one of the qualifications below.
Responsibilities
- Act as principal point of contact for assigned customers: build long-term relationships, anticipate needs and create strategies
- Understand and communicate the value of the Radancy Talent Acquisition Cloud to customers to expand their use of the product, creating and uncovering upsell/cross-sell opportunities
- Help our customers to achieve their hiring goals and activate their employer brand through our data-driven platform and accompanying services
- Educate and inform customers on platform updates and training
- Mentor Customer Success Representatives as well as connect and educate cross-functional team members throughout Radancy
Here's what's in it for you
You'll work with a brilliant customer portfolio of global, well-known brands, and have the autonomy to build and manage these relationships. Our innovative technology means we move at pace which creates a buzzing culture and growth opportunities, while also benefiting from the stability that comes with joining an established technology company business.
We offer a hybrid working model with two days per week in our office near St. Paul's in central London. Alongside a competitive salary, you will receive 25 days' annual leave and we give you your birthday off too! We also care about your wellbeing, so offer mental health first aiders and close the office 3 days a year for company-wide well-being days. In addition, you'll receive a company pension, employee assistance programme which offers discounts on high street retailers, and opt-in private health insurance. You'll also have opportunities to give back to the community with three charity giveback days a year.
Requirements
- Experience in a customer-facing role within the recruitment industry and strong customer relationship management skills
- Strong communication, presentation and interpersonal skills
- Proven ability to manage and prioritise multiple tasks and projects
- Strong problem-solving and analytical skills
- Experience of working with a creative services team
- Resilience and ability to work at pace
- Ideally, an understanding of the media buying landscape
- Experience with SaaS products highly valued
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.
