About Us
HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Task Force General Manager is responsible to lead, supervise, and direct the operations and financial activities of Her/his assigned property. In this role, they will create and implement the culture, tools and processes of HEI Hotels and Resorts at the property level for the benefit of the owners, associates and guests. Frequent travel required - 75% of the time. Salary Range $120,000 - 140,000.
Responsibilities
- Creates and maintains a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversees the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
- Works with the Hotel Ownership or designated Asset Manager to meet the needs of the ownership group and represents HEI in a positive light.
- Active involvement in Sales and Revenue Management functions and ensure HEI Tools, SOP's and strategies are in place and consistently executed.
- Tours and visually inspects property on a daily basis while engaging associates and customers. Monitors staff performance, guest satisfaction, property condition, cleanliness, cost control, and quality of product and service throughout hotel.
- Creates a positive culture of associate satisfaction and engagement.
- Leads the Executive Committee, Management and staff to make sound business decisions is a critical portion of the responsibilities. Creates and executes the financial objectives of the hotel.
- Participates in community affairs and maintains positive public image for the property and HEI Hotels and Resorts.
- Meets with potential and current clients to promote hotel sales efforts.
- Ensures the safety and security of Hotel Guests and Associates at all times.
- Aids Human Resources with associate issues following HEI Hotel and Resorts' policies. Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate. Develops and delegates improvement plans for operation and review performance of management team.
- Performs any other job related duties as assigned.
Qualifications
- Bachelor’s Degree is preferred.
- Minimum of 3 years’ senior hotel management experience, preferably in both Rooms and Food and Beverage.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
- Ability to travel frequently.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
