Job Location: Must be commutable distance to MetLife Office - Oriskany NY (Central New York State)
In office once a month for office meetings
The Team You Will Join
The team is responsible for providing subject matter expertise for any/all dental claim project initiatives. We are part of the dental claims organization and work closely with Dental Product, Compliance, Dental ART and IT teams to ensure enhancements to the system are delivered timely, accurately and achieve business savings results.
The Opportunity
The Manager is responsible for working closely with the team to assist with questions, concerns, decision making and keep the team on track and in compliance with commitments to ensure we are delivering on the promises to our customers and achieving benefit savings results. The Manager will be responsible for tracking and reporting out on planned vs. actual project results, this role is imperative to ensuring we are achieving budget results. This is an exciting opportunity to help shape and evolve the system and product capabilities that are offered by MetLife. It is a chance to be part of AI development and have a hand in changing the way dental claims are processed for the future.
Success in this role requires dental product and claims knowledge and the ability to manage and inspire a team of highly qualified and self-managed individuals with many years of experience. The Manager is responsible for leading the team through successful project implementations and delivering on savings results. You’ll collaborate closely with Dental Product, Compliance, Dental ART Teams and the rest of the Dental Operations in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Leada team of highly experienced individuals.
- Create an all-inclusive and collaborative team environment
- Oversee all dental claims project initiatives.
- Manage the project portfolio and budget.
- Develop a team driven and centered around driving continuous improvement.
- Coordinate assignments, timelines and deliverables and ensure effective prioritization that ensures we are meeting the needs of our customers while driving savings.
What You Need to Succeed (Required Qualifications)
- Dental Claims Experience
- Dental Claim Systems Experience - this position requires a good overall understanding of the dental claims process and systems.
- Target Process for project monitoring.
- Open mindset and willingness to explore and offer insight to new ideas or different ways of doing things.
- Respect of the team and everyone's unique skillset and abilities and help foster and develop them to continue to raise the bar.
What Can Give You an Edge (Additional Skills)
- Experience in managing budgets
- Experience with ROI calculations and tracking benefit savings.
- Experience in presenting to Senior Leadership
- Experience in dealing with competing priorities and ability to effectively manage them.
- Azure - for project monitoring and to see detailed project requirements and technical stories.
- Excel experience is a plus
