About Us
HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Manage all in bound new group LEAD flow for selected Centralized Hotels. Responsible for achieving or exceeding LEAD closure goals, transactional goals and requested activities, as set by the Corporate Director of Sales (Centralized). Accountable to follow up efficiently to close business, and maintaining relationships to meet and exceed revenue goals in rooms, food, beverage, room rental and any other relevant fees. The ability to review, evaluate and execute all opportunities in partnership with the Centralized revenue team and in conjunction with the Rapid Response Lead Team. Embracing the HEI culture, tools and resources is critical to the success of this role
Responsibilities
- Partner with HEI Rapid Lead Response Team, Centralized Sales and Revenue Leadership, Enterprise and Centralized supporting resources to respond, propose and close business with new inbound group and event LEAD flow to meet or exceed LEAD response times, transactional goals, exceed revenue goals and exceed LEAD closure rate targets. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers including the Hotel GM
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in fluid and ongoing LEAD evaluation, daily business review meeting, pre-convention meetings, training and other sales-related meetings under the direction of the Centralized Sales and Revenue Leadership Team.
- Provide knowledge of market trends, competition and key customers of the hotel.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- High school or equivalent education required. Bachelor’s degree preferred.
- 1+ years of past sales experience preferred.
- Essential prior experience in the field of hospitality with specific experience in group and catering sales.
- Must have experience with similar size and quality hotels.
- Must possess a strong working knowledge of Sales systems including Delphi FDC and Marriott CI
- Ability to understand, embrace and execute against HEI’s LEAD process and strategies.
- Must be a self-starter accountable for maintaining or exceeding productivity, LEAD closure and Transactional goals
- Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Sales Systems (Delphi and CI). Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the relevant geographical markets
- Strong knowledge of Health and Safety Protocols
- Strong and demonstrated success obtaining Essential Business opportunities
- Ability to manage multiple tasks including extensive transactional loads to meet expectations and targets
- Ability to execute appropriate action plans.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Written communication skills to be concise, well organized, complete, and clear.
- Ability to work effectively under time constraints and deadlines within multiple properties.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
