Job Summary
Provides E-Business customer support, solutions and training to various CSX Transportation (CSXT) business units while developing, managing and implementing multiple E-Business projects.
Primary Activities and Responsibilities
- Provide E-Business customer support for all CSXT business units. Provide technical assistance in marketing, training and implementation of E-Business solutions to internal and external customers which includes sharing knowledge of ShipCSX and general transportation systems and processes with others, as well as Electronic Data Interchange (EDI) and its application to the railroad industry.
- Manage E-Solutions case resolution by working with 3 rd party development staff and documenting best practices to improve resolution time
- Creating knowledge articles on E-Solutions systems to support self-help initiatives
- Support project development, and implementation. Accountable for delivering assigned tasks for E-Solutions process enhancements and ShipCSX tools including, but not limited to, Shipment Instructions, Shipment Tracking, Car Orders, Plant Switch Requests, Invoice Payments, XGate, Intermodal tools, etc.
- Supporting and executing User Acceptance Testing (UAT) plans.Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in E-Commerce or Customer Service Electronic Data Interchange/WEB based applications
Knowledge and Skills
- Verbal and written communications skills
- Ability to demonstrate patience and maintain positive approach with customers
- Action-oriented with a sense of urgency when resolving customer problems or servicing accounts
- Ability to maintain ownership of customer problem or work assignment and to follow through to resolution/completion
- Ability to coordinate multiple work assignments and activities simultaneously
- Knowledge of Windows, Microsoft Office products, Internet and CSX mainframe
- Knowledge of personal computers (PC), hardware, and ability to troubleshoot PC workstation problems through the use of diagnostic tools
- Ability to work in a fast-paced environment with little supervision
- Time management and organization skills
- Project and budget management skills
Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
- May be required to complete a background check
