Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Sr. Analyst, eCommerce is responsible for continuous analysis of eCommerce funnel health and channel performance. In this role, the individual will be responsible for leveraging various platform reporting to identify key friction points and opportunities for improvement in delivering eCommerce Sales Channel targets. This individual will work cross-functionally across the eCommerce team to assess impact of key launches and has in-depth experience in generating and reading out on performance analyses. Adobe Analytics experience is required.
Job Description
Core Responsibilities
Establish eCommerce sales funnel health reporting to identify performance abnormalities, and/or improvements
Creation of alerts within tooling to provide proactive notification pertaining to areas of focus across channel performance
Keep track of current initiatives and feature launches to effectively assess impact on broader performance
Manage day to day analysis of site funnel from traffic through conversion across all product portfolios
Proactively develop reports on funnel analysis and insights, identifying opportunities for improvement and optimization
Self-Starter with a curious mindset. Comfortable with identifying creative approaches to analyze data
Ability to pivot frequently and often, and specifically able to navigate tight timelines for delivery
Establishes reporting and dashboard requirements to measure performance of upcoming feature releases
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned
Qualifications:
5 years relevant experience, preferably in eCommerce
Advanced experience in Adobe Analytics is required
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Skills:
Customer Experience (CX); Management Reporting; Customer Feedback
Salary:
National Pay Range: $56,661.64 USD-$132,800.72 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
