Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
CRM System Support is an entry-level systems support role that will assist in the maintenance of multiple CRM platforms and related applications. The position will work directly with the CRM System Administration team to aid in maintaining the integrity of a complex suite of applications. The position will be required to work directly with the sales teams and leadership to troubleshoot and problem solve.
Job Description
ROLES AND RESPONSIBILITIES
- User access management for all supported applications
- Manage multiple ticketing processes within the CRM’s in support of end users, while meeting SLA’s
- Work with internal Marketing and Sales stakeholders to ensure that the CRM platform supports business requirements.
- Monitor account routing and assignment to various Sales groups.
- Follow predetermined processes which are designed to guarantee optimal performance of workflows which help automate business-critical data flow and maintainresource documentation when processes change.
- Prepare data files for updatesusing Salesforce.com, Microsoft Excel, and third-party tools.
- Additional duties as assigned.
SKILLS / ABILITIES / KNOWLEDGE
- Knowledge: experience of study / understanding of concept(s)
- Understanding system support and ability to meet predetermined SLA’s
- Skills: observable competence to perform activity
- Excellent written and verbal communication skills
- Strong analytical, mathematical, and computing skills.
- Ability: Behavior that results in an observable product
- Ability to work both independently and collaboratively with cross-functional teams in a fast-paced environment.
- Possess a professional attitude and work ethic in addition to being well organized and efficient.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Minimum one (1) year of experience supporting CRM applications
- Experience with CRM business workflow (entities like opportunity, leads, account etc.).
- Experience researching and cleansing data for bulk updates; use of Excel is a plus
- Previous experience working in a SCRUM or agile environment preferred but not required.
- Previous experience working night shift preferred.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years