Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Schwab Advisor Custody and Trading (ACT) is the leading provider of custodial, operational, and trading support for independent fee-based investment advisors. We have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive. We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.
The Advisor Services Cost Basis Team services all Schwab advisors with their tax, cost basis and statement needs. Daily tasks include answering phone calls discussing Schwab’s cost basis offering, answer tax reporting and statement questions, researching corporate actions and offering flexible solutions that best fit each advisor’s needs. We pride ourselves in providing superior customer service while being detail-oriented. A successful Advisor Services Cost Basis Associate loves to learn and excels in a fast-paced, challenging, and professional environment.
Key responsibilities may include:
- Answer in-bound calls from Advisors, AS Service and Alliance representatives
- Respond to client and service team requests received via email
- Conduct training for Advisors and Business Partners
- Accurately process statement and cost basis enrollment forms
What you have
To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications:
- Candidates must possess the ability to conduct superior follow-up, along with excellent interpersonal, verbal, and written communication skills
- 6+ months Customer Service experience (internships and collegiate activities will be considered)
- Strong organizational and analytical skills. Ability to prioritize and coordinate multiple processes/projects
- Analytical and problem-solving skills
- Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
- Knowledge in internet-based research, personal workstations/desktop applications
- Intermediate Excel skills- ability to handle large amounts of data using Excel
- Bachelor’s degree or 1+ year experience in the financial industry
Preferred Qualifications:
- Experience working with regulatory or risk issues
- SIE or Series 7
- Cost basis and tax knowledge
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
