JOB DESCRIPTION
Join us at JPMorgan Chase and be a part of a team that is committed to excellence, innovation, and client satisfaction. Your attention to detail and organizational skills will play a key role in enhancing the client experience and driving our success in the Commercial Banking sector.
As a Client Services Associate within Global Practice Leadership, you will be entrusted with the critical task of receiving, reviewing, and executing entitlement requests for Access and Chase Connect, working closely with our Onboarding and Client Service agents. Your role will also involve resolving client inquiries with precision and efficiency, acting as a vital liaison between our Client Service and operations units.
Job Responsibilities
- Receive, review, and execute entitlement requests for Access and Chase Connect from Onboarding and Client Service agents
- Handle requests related to new JPMorgan Access and Chase Connect Profile Creation, addition of security admins, linkage of new accounts, and addition of products
- Review and approve maintenance requests related to JPMorgan Access Profile setups.
- Resolve client inquiries received via phone
- Act as a liaison between Client Service and all operations units, servicing clients for escalations and prioritizations
- Partner with product and Commercial Bank colleagues to effectively address client issues that fall outside of internal and client SLAs
- Make recommendations on process and procedure improvements to continually improve operational effectiveness and client experience
- Establish and maintain relationships with internal clients to effectively assess service levels, identify process gaps or bottlenecks, and report problems and potential solutions quickly
Required qualifications, skills and capabilities
- Minimum 1 year of experience working in a client-focused position, managing strong relationships among internal partners to deliver results
- Highly detail-oriented and organized; able to work independently and meet deadlines consistently
- Strong communication skills; able to convey complex steps simply and directly, in a friendly and helpful manner; skillful at negotiation and managing conflicts
- Excellent time management skills as well as exercise good judgment in prioritizing client deliverables
- Client-focused and results-oriented in approach
- Thinks creatively and innovatively to resolve client problems
Preferred qualifications, skills and capabilities
- Bachelor’s degree
- Experience primarily in banking or the financial service industry
- Knowledge of commercial treasury products and services
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
