Overview
The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.
The function of this job is fulfill the passenger services obligation of the airlines for its officially disabled
Description for Internal Candidates
Benefit Information:
Pay: 19.28 Hourly Rate
Shift: Part-Time (20 Hours) Various schedules available
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Position Summary Details
The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented, and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week (example only).
Essential Functions
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Responsibilities
Assist Passengers as Needed during the Shift
Safely Transport passengers from gate to gate, curb to curb, or gate to curb dependent upon the passenger request.
- In-terminal plane transfers, originating passengers, or destination-arriving passengers
- Assist passengers at baggage claim as necessary.
- Coordinate with dispatcher for assignments (dependent on airport)
- Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
- Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
- Assist United in managing and offloading luggage in baggage claim.
- Assist TSA with managing volumes and flows of TSA lines and directing passengers
- Assist passengers with checking in luggage and odd size items.
- Various customer service positions within the contract.
