Customer Success Manager
Key Role:
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply advanced consulting skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction. Mentor and supervise team members.
Basic Qualifications:
7+ years of experience leading IT programs, including controlling or forecasting program risk, schedule, cost, or quality
5+ years of experience with supporting federal government IT projects
Experience engaging with clients, government agencies, and stakeholders to understand their technical requirements and provide technical expertise during project discussions
Experience developing client-ready documentation using clear and concise messaging, including architecture diagrams, strategic roadmaps, or status reports
Knowledge of the software delivery life cycle
Ability to identify and mitigate technical risks associated with projects and develop contingency plans to address potential challenges
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor's degree
Additional Qualifications:
Experience with Atlassian Suite, including Jira and Confluence
Experience establishing and documenting repeatable programmatic and technical processes to achieve scale
Ability to lead a large and diverse team
Possession of excellent interpersonal skills
Possession of excellent verbal and written communication skills
SAFe or Agile Certification
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
