Join our 'Ohana, Share the Aloha
At The Wedding Ring Shop, every Aloha is the beginning of a story, and every client is ‘Ohana. If you’re someone who cherishes making connections and celebrating life's milestones, dive into a career with unlimited potential. Help celebrate love, craft dreams, and grow your earnings with no cap commission. No previous jewelry experience? No problem. Bring your passion for people and sales, and we’ll teach you the sparkle.
About us
Located in the vibrant heart of Honolulu, The Wedding Ring Shop is locally-owned from a third generation kamaaina family. Our store offers more than fine jewelry and Hawaii’s Most Beautiful Diamonds , we create lasting connections. We support our local team and understand our community.
With over 30 years of commitment to excellence, we take pride in offering the most extensive selection of diamonds, wedding bands, and engagement rings in all of Hawaii. We’re looking for individuals who are eager to dive into the art of connection, who are as committed to their personal growth as they are to their sales targets. If your heart beats for building relationships and your spirit thrives on growth, let’s talk. At The Wedding Ring Shop, diamonds aren’t the only things that shine—so can your career.
Your Benefits
Joining The Wedding Ring Shop ‘ohana comes with competitive salary, as well as numerous benefits so that you can live your best life here on Oahu, including:
- Your Health: complete health benefits for you and your family, such as fully paid medical, dental, vision, and prescription plans, alongside additional benefits such as a Flex Spending Account and AFLAC Supplemental Insurance.
- Your Future: we match funds to support and invest in your future through 401k and Profit-Sharing Programs.
- Your Lifestyle Benefits: including PTO and free parking onsite.
- Reasonable Hours: our retail hours are 11am-6pm Tues-Thurs, 11am-6:30pm on Fri-Sat., and 12-5pm on Sundays.
- Learning & Growth: we pay for your ongoing education and training, and provide world-class access with nationally acclaimed trainers.
- Shine Bright: generous employee discounts on our extensive collection of diamonds and fine jewelry.
As a Customer Experience Specialist for The Wedding Ring Shop, you will be the initial representative of our legendary customer service. As you greet and check in customers, you will provide them with general company and product information prior to introducing them to our sales staff. You will also assist in preparing and planning appointments using established routines, ensuring that no customer falls through the cracks. If you are a proactive individual who loves meeting new people and enjoys celebrating life's special occasions, we want you!
Qualifications
- Customer service/retail experience
- High School Diploma and some college work required
- Demonstrates the highest level of integrity, honesty and teamwork
- Good working knowledge of Word, Excel, PowerPoint and Outlook
- Organizational and multi-tasking skills
- Strong communication skills, both verbally and in writing
- Able to maintain professionalism under high pressure
- Must be able to work weekends - we are more than happy to work with your schedule!
- Authorized to work in the U.S.
Essential Functions
- Provide clients with prompt, cordial attention and information about our company and services
- Proficient management of the customer appointment setting and check-in process in a fast paced environment
- Establish effective customer and employee relations to connect customers to Sales Consultant
- Record information accurately while assisting customers in an organized manner
- Utilize Salesforce, Podium, and PERQ for client appointment scheduling, and sales consultant assignment (training provided)
- Answer phones, email, and voicemail appropriately to facilitate the customer experience
- Work closely with the sales team to ensure seamless communication and remarkable customer service
- Maintain appropriate standards of conduct, and dress
- Perform other duties, tasks, and special projects as assigned
Working Conditions
- Air-conditioned retail and office environment
- Frequent exposure to computer monitors
- Light to moderate physical effort (lift/carry up to 25 lbs.)
- Sufficient noise and interruptions to cause distraction
- Store hours are 11PM-6PM Tuesday through Thursday 11-6:30 Friday and Saturday and 12PM-5:00PM Sunday
- May be asked to work extended hours for events (in advance)
The Wedding Ring Shop is a locally owned, people company. We let our Core Values guide the way we serve everyone, including each other.
Our mission is to help celebrate life’s special moments by providing legendary customer service and offering the largest selection of loose diamonds, wedding and engagement rings in the state.
Our dedication to teamwork and self-improvement has helped us successfully serve our customers for over 30 years and we look forward to continuing that tradition.
To learn more about working with us, visit our website at www.weddingringshop.com/careers
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Shift:
Ability to commute/relocate:
- Honolulu, HI 96814: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
Experience:
- Receptionist: 2 years (Required)
- Microsoft Excel: 1 year (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Honolulu, HI 96814 (Preferred)
Work Location: In person
