Overview
The Custom Spaces Sales Manager position is responsible for the execution and growth of custom spaces sales in their store. This position partners with the General Manager and Store Managers of their store, as well as their Custom Spaces Market Manager, to drive a high quality customer experience for all inquiries, leads and sales of custom spaces. This is a full-time, salaried, exempt position.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Drives incremental sales for the store through the sale of Custom Spaces
- Responsible for daily coordination of design service engagements, web inquiries, quotes, design reviews and order processing
- Defines daily/weekly expectations for the store leads as it relates to Custom Spaces
- Drives custom spaces selling efforts in-store through training and establishing best practices and consistency within the store
- Responsible for communicating all updated training and process information to the store teams as it relates to selling custom spaces
- Acts as liaison and provides support for the store’s In-Home Organizers
- Partners with Installation Services on customer’s measurements and installation needs
- Prioritizes time on the salesfloor in Custom Space area with an emphasis on training and coaching the team for the purpose of driving sales and improving the customer experience
- Meets regularly with the Design and Sales team to evaluate the selling performance of the store as it relates to custom spaces
- Partners with the Visual Manager on the visual presentation of the Custom Space area – ensuring that it is well maintained and organized.
- Partners with the Custom Spaces Market Manager to make sure appropriate training is scheduled and is implemented, evaluating the effectiveness of the training and identifying additional training needs of the staff
- Partners with the Custom Spaces Market Manager on Custom Design Center reporting conversations and follow-up
- Manages the salesfloor @15 hours per week
- Is actively involved in recruiting, hiring and Onboarding, working with the General Manager to identify needs, set hiring goals, plan for seasonal needs and balance the skills and experience needed in the stores
- Responsible for new employee training as well as on-going training development with a focus on our solutions-based selling approach
- Leads, coaches and trains the staff by managing behavior, actions, goals and performance through proper communication and follow-up
- Actively engages with employees on the salesfloor through observation, conversation and coaching as well as modeling proper selling and visual sales techniques with customers
- Communicates consistently with the General Manager and participates in weekly Manager Meetings
- Supports all company initiatives and directives (sales, visual, training, operations, staff development, etc.) ensuring successful execution
- Writes and conducts performance appraisals for direct reports and participates in full-time and part-time reviews when appropriate
- Monitors and ensures the store is compliant in all legal matters and communicates any needs or concerns to the appropriate parties
- Takes corrective action when necessary, collaborating with the Vice President of Stores and the management team on the appropriate conversations, actions, follow-up and documentation
- Is responsible for supporting store payroll expense plan and partners with the General Manager to use payroll and labor effectively
- Maintains awareness of regional marketing, public relations, advertising and community involvement activities in the market
- Stays current and evaluates all company and store-specific reporting and applies that knowledge to driving sales and affecting positive change in the store
- Works with the scheduling system and Store Managers to create weekly and daily schedules
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Rewarding pay to recognize the value you bring to the team.
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Qualifications
- College degree preferred
- 3-5 years management/leadership experience
- Experience in retail sales field, preferred
- Ability to travel 10% a year, based on the business needs
- Experience coaching and managing teams – balancing the details as well as the broader view of the business
- Experience managing others including career development, directing and evaluating work
- Ability to work in a constant state of alertness and a safe manner
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- Knowledge of industry business and passion for following trends in the industry
- Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Possesses focused attention to detail while working quickly and accurately under pressure
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Must be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
