Overview
Job Summary Responsible for the training, coaching and development of all communication specialists assigned to their team. Through daily interaction and positive leadership, the Communications Supervisor will improve the performance of all team members. Will assist during periods of high workload with customer request for service. Ensure employee performance is in compliance with all Air Methods policies, procedures and practices.Essential Functions and Responsibilities include the following:• Manage multiple job duties on a daily basis, to include all communication specialist duties along with assigned quality assurance tasks.• Facilitate productive use of employee downtime by providing on-going training to their staff• Interface with the flight program as a contact source and liaison with the communications center• Relay any significant complaint or potential program issues to the Client Services Manager.• Guide, evaluate and lead Communication Specialist in their daily job duties through ample monitoring and feedback sessions. Sessions to include but not limited to scorecard review, live monitoring, Quality Assurance analysis and feedback, remote monitoring and demo sessions.• Promote an environment of teamwork and continuous improvement in their assigned staff members.• Assist in the integrating/transitioning new programs into the communications center.• Provide support to their assigned region providing excellent customer service with a professional image.• Participate in the training of new employees and assist the managers in monitoring the progress of the trainee.• Promote positive communication between Communications Specialists, members of Flight team and outside agencies.• Implement PAIP procedures and make proper notifications for these events• Monitor shift activity and contact necessary on-call person as workload or sick calls dictate• Work with the AirCom Operations Manager to champion an environment of teamwork and continuous improvement.• Complete billing mileage verifications.• Work closely with the Quality Assurance department to carry out necessary improvements as a result of their feedback and observations.• Complete annual employee and competency analysis of assigned employees• Other Duties as assigned.Additional Job Requirements• Regular scheduled attendance• Indicate the percentage of time spent traveling: 2%Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.Supervisory ResponsibilitiesDirectly supervises employees in the AirCom Communication department. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions. QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education & Experience• High school diploma or general education degree (GED); or one to three years’ related experience and/or training; or equivalent combination of education and experience.• Bachelor’s degree (B.A or B.S.) preferred• 1 year management or supervisory experience preferred• Customer Service experience preferred• Aviation industry experience preferred Skills• Ability to be a team player with a professional attitude • Excellent written and verbal communication• Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines.Computer Skills• Intermediate Microsoft Suite, including Word, Excel and Outlook requiredCertificates, Licenses, Registrations• EMT, CNA, CMT or pre-hospital equivalent experience preferred Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Pay Range
USD $55,625.00 - USD $83,525.00 /Yr.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
