Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Supervisor Collections
What does an outstanding Collection Supervisor do at Fiserv?
You will assist the Director in leading and directing the day-to-day operations of a Collections Call Center. You'll ensure the team performs in compliance with all applicable regulations and internal performance standards to meet or exceed the monthly goal objectives of the department budget.
What you will do:
- Assist in managing day to day operations of a collections call center environment.
- Ensure accounts are collected in compliance with all applicable regulations and internal performance standards to meet or exceed the monthly goal objectives of the department budget.
- Interface with various levels of management, customers and staff.
- Support 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity.
- Identify problems or issues in processes and implement solutions bringing bottom line results.
- Develop alternative solutions and meet deadlines in a real time, fast paced environment.
What you will need to have:
- High school graduate or equivalent.
- Knowledge of collections laws and regulations.
- 3+ years’ experience in collections, recovery or customer service environment.
What would be great to have:
- 1+ years supervisory and/or management experience.
- 3-5 years of supervisor experience in a third part collections environment.
- Experience with a strong working knowledge of Quality Assurance/Quality Call and Power Point preferred.
- Associate degree
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
