Role Value Proposition
As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers.
The CSC has overall accountability for the day-to-day administrative service support of multiple Regional Market clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team
Key Responsibilities
Overall accountability for the day-to-day administration of multiple or complex clients, including:
- Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
- Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
- Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
- Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
- Comprehends competitors’ products, industry trends and legal developments impacting business
- Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
Essential Business Experience and Technical Skills
Required:
- 2+ years of equivalent experience within the insurance space
- Excellent organizational, interpersonal, and communication skills, both written and verbal
- Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
- General understanding of U.S. economy and employee benefits industry
- Proficient with Microsoft Office software
- Self-motivated to learn more about the business and is proactive in personal development
Preferred:
- Experience with products such as Core, Disability and Voluntary products
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- Ability to balance client expectations with MetLife capabilities
- Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
This is a class hire with a start date in 2025.
