The Technical Writer
The Technical Writer is a core part of a team working closely with engineering, architecture, security, and other teams to create and update systems integration diagrams and process/procedure documents as needed. The incumbent will become a subject matter expert for the assigned technology or security domain, facilitating completion of key technical documents based on established templates and requirements. This role will function as a primary writer—responsible for deliverables of projects with moderate scope and moderate complexity. Typical writing assignments may include system integration diagrams, playbooks, system documentation, processes, standards, and procedures.
Position Responsibilities:
Delivery Excellence
- Understands and supports the strategic management of the overall Product program, ensuring that release schedules are met and risks managed.
- Participates in a collaborative, dynamic Product planning efforts that align with Comerica and Technology strategies and provides the best value and outcome for the investment.
- With the delivery team, assists in developing structured development plans that drive Product releases from inception through delivery.
- Working with the technical team and the business Product Owner, the Product Analyst IV supports driving a Release and Iteration Plan based on the Backlog.
- Consistently exercise independent judgment and discretion in matters of budget, scope and schedules with management oversight.
Strategic Thinking
- Works with stakeholders to understand product offerings.
- Monitors current market, and competitive trends to identify opportunities for growth.
- Supports new product ideation activities and processes.
- Maintains awareness of Technology strategies and direction to assure the alignment of the product's technologies.
- Works with delivery teams on new product offerings and oversee flow of set up processes.
- Drives appropriate level of development and operational support throughout a product's phases in the maturity life cycle: introduction, growth, maturity, decline.
Collaboration
- Works in collaboration with multi-disciplinary teams including security, risk/compliance, architecture, operations and others.
- Works together with all team members, including business partners, focusing on promoting effective communication with related teams and producing quality work, in line with the overall Product vision.
- Actively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice.
Position Qualifications:
- Bachelor's Degree from an accredited university OR High School Diploma/GED AND 8 years of Technology experience
- 4 years of Technology experience
- 4 years of experience leading medium to large size Technology projects
- 2 years of experience fluency in Microsoft Suite of Tools including Visio, Excel, and SharePoint
- 2 years of experience in Visualization, the ability to translate technical content to visual diagrams
- 2 years of experience writing for various audiences; strong command of English; willingness to learn technical jargon
- 2 years of experience with Editing – attention to detail and consistency of work product with multiple authors
This position is not eligible for sponsorship. Must have indefinite employment authorization.
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
8:00am - 5:00pm Monday - Friday
To Be Determined Based on Individual Experience
