Overview
A Solution Implementation Specialist collaborates with business line leadership teams to provide technology support and ensure the quality delivery of predefined IT solutions as selected to support business needs. This includes system setup, pre-implementation testing, training frontline employees, implementation, and post-implementation support of predefined IT solutions such as Task Management Solutions, Work Order Management, and Client Facing Dashboards into new or existing client site(s).
Key Responsibilities:
- Analyze client and business requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions. This requires in-depth knowledge to analyze client and business requirements and leverage this knowledge to identify requirements and ensure successful outcomes.
- Independently perform system setup, configurations, UAT testing, training, troubleshooting, and go-live support with minimum supervision.
- Lead the facilitation of training for hourly associates, supervisors, and managers. Identify and train super users at the client site to support the continuity of the solution.
- Coordinate planning and active communication with key stakeholders and business leaders.
- Demonstrate strong project management skills to independently lead site-specific implementations. This includes managing critical deliverables such as provisioning employee data, planning training schedules, ordering required hardware, and assisting in provisioning mobile headsets.
- Ensure change management and adoption strategies and plans are in place.
- Work with stakeholders and third-party partners to design products by identifying requirements and thinking critically about what will make them successful.
- Implement and manage the governance to ensure effective compliance, reporting, and communication expectations are being met.
- Once a solution is deployed, monitor the technology utilization and its adoption on an ongoing basis.
- Partner with appropriate stakeholders to formulate, evolve, and implement technology and information programs that will contribute to future revenue and profit growth, client satisfaction, competitive positioning, and operational effectiveness.
- Demonstrate a detailed understanding of the factors that generate value for ABM, including product and service offerings, operating model, business processes, supporting information and technology, and opportunities to address unmet client needs.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related fields.
- 5-10 years of in-depth experience in IT project management or implementation roles with a 50-70% travel requirement. Demonstrated ability to work independently and lead projects with accountability.
- Proficiency in project management methodologies such as Agile, Waterfall, or Scrum, with the ability to adapt and apply these methodologies effectively.
- Strong technical skills in IT systems, including hardware, software, networks, and cloud technologies.
- Excellent communication, interpersonal, and problem-solving skills. Demonstrated ability to manage several projects simultaneously and prioritize tasks effectively.
- Certification in project management (e.g., PMP) is desirable.
- Advanced degrees or additional certification are desirable.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.
