At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Mail Operations Group of U.S. Bank is looking for a Digital Operations Processors to join the Minnesota operations center. This is a noncustomer/client facing, fast-paced production based environment. You will work Monday- Friday, 8:00 am – 4:30 pm.
You will provide production support by executing a variety of routine tasks within multiple operational by being proficient with Microsoft programs while navigating multiple screens. You will need to be able to lift up to 45lbs at times along with standing for long periods of time. Duties may include functions related to sorting mail, extracting contents of mail, sorting for digital scanning fir all corporate mail received.
This position will support the digital mail effort in mail operations. Individual will perform the following.
Sort incoming mail and outgoing mail.
Extract contents from envelope and prep for ingestion.
Ingest documents thru the OPEX Falcon machine.
Upload ingested files into KTA (Kofax Total Agility) to assign and submit document files to theOnDoxonline platform for business line Users to receive their digital mail.
Log in check items.
Collect and follow handling instructions on the end process of physical documents.
This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
Basic Qualifications
- High school diploma or equivalent
- One to two years of related work experience
Preferred Skills/Experience
- Able to lift up to 45lbs
- Experience working in a fast-paced production environment.
- Able to stand for long periods of time.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications(Outlook, Excel, pulling reports)
- Thorough knowledge of applicable bank and department policies, procedures, products and support systems. Preferably in a banking industry, but not required.)
- Proven commitment to high quality customer service
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Ability to identify, analyze and resolve exceptions through data interpretation
- Effective verbal and written communication skills
- Ability to work well with external and internal customers
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.53 - $22.58
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
