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Administrate Services Consultant - Analytics

MetLife • Full-time • Remote (US) • $47.20k - $65k / year • 1m ago

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

Relocation Assistance Available

Posted Date

02-Oct-2024

Job ID

4684

Description and Requirements

Role Value Proposition:

This position will be a key member of the US Pensions team dedicated to administration and reconciliation of MetLife’s defined benefit bulk check group annuity contracts. The role will be responsible for client relationship management and is expected to use independent judgement and discretion in the oversight of core processing for a portfolio of key US Pensions clients utilizing bulk check arrangements.

Key Responsibilities:

Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients
Establish and maintain client relationships
Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed
Analyze bulk check activity including lump sums, new retirements and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or non-standard processing and implementation
Analyze, report, and resolve discrepancies in large scale data reconciliations
For activity requiring special or non-standard implementation, work with the Operations Benefit Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions
Determine what steps must be taken where deviations from the contract provisions may have occurred
Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions
Analyze and offer solutions based on experience with specific contract interpretations, as well as offer assistance to team members interpreting procedural and operational guidelines as they apply to more complex client specific contracts
Develop subject matter expertise related to the technical aspects of participant benefits and pension contracts
Propose new standard workflows to management and drive their implementation including conducting training sessions with the other administrators
Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits
Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies
Analyze, develop and implement solutions to address these issues based on experience with specific contract interpretations
Lead the reconciliation process conducted annually for assigned bulk check contracts
Prepare, investigate, and suggest responses to annual bulk check reconciliation findings and determine appropriate modifications to workflows and procedures in response to findings as needed
Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented

Essential Business Experience and Technical Skills:

High school diploma or equivalent required, 4-year college degree highly preferred or equivalent experience
4+ years related experience
Understanding of annuity products and pension benefits preferred
Demonstrated planning, tactical, analytical and strategic thinking skills
Strong relationship management skills
Strong Excel and other technical skills including look up functions and pivot tables
Project management skills including leading projects and working effectively with others
Effective communication skills, including presentation skills.
Possesses analytical thinking skills
Attention to detail and accuracy

The salary range for applicants for this position is 47,200 - 65,000.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

47,200 - 65,000