Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
As a Staff Microsoft 365 Engineer, you will be a pivotal technical leader, responsible for the strategic direction, design, and management of the Microsoft 365 environment across the organization. With exceptional technical expertise, you will lead high-impact projects, drive innovation, and solve complex technical challenges. In this role, you will collaborate with cross-functional teams, mentor less experienced team members, and play an active role in their skill development, ensuring that the organization maximizes the value of its Microsoft 365 investments.
Outcomes and Activities:
- Lead the design and implementation of cutting-edge Microsoft 365 solutions, ensuring alignment with organizational goals.
- Provide strategic direction for the evolution of the Microsoft 365 environment, driving innovation and adopting new technologies to enhance productivity, collaboration, and security.
- Tackle complex technical challenges across the Microsoft 365 environment, providing expert-level troubleshooting and resolution.
- Oversee the operational management of Microsoft 365 services, ensuring high availability, performance, and security.
- Collaborate closely with the Service Desk & other stakeholders to ensure a seamless and exceptional end-user experience.
- Serve as a mentor and guide for less experienced engineers, fostering a culture of learning and continuous improvement.
- Lead knowledge-sharing initiatives and ensure that the team stays up to date with the latest Microsoft 365 advancements.
- Work closely with customers and business stakeholders to understand their needs and translate them into technical solutions that drive business value. Be a customer advocate.
- Provide expert-level guidance during major incidents, ensuring timely resolution and effective communication with stakeholders.
Competencies: The following items detail how you will be successful in this role.
- Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
- Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
- One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
- Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.
Requirements:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 8 years of experience in IT, with at least 5 years focused on Microsoft 365 administration and engineering in a senior or lead capacity.
- Exceptional knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and security and compliance tools.
- Advanced proficiency in PowerShell scripting for automating and managing Microsoft 365 environments.
- Experience with hybrid environments, including integration with on-premises Active Directory and Azure AD.
- Strong understanding of Microsoft 365 security features, such as MFA, conditional access, and threat protection.
Knowledge and Skills:
- Demonstrated ability to solve complex technical problems and lead the resolution of critical issues.
- Excellent leadership and mentoring skills, with a track record of developing technical talent.
- Strong proficiency in using data, metrics, and KPIs to drive decisions and ensure platform health.
- Strong communication and interpersonal skills, capable of engaging with stakeholders at all levels of the organization.
- Ability to manage multiple projects and priorities in a dynamic environment, with a focus on innovation and continuous improvement.
- Ability to lead cross-functional collaboration efforts to ensure that Microsoft 365 initiatives are aligned with broader organizational strategies.
- Experience taking a leadership role in major projects, ensuring successful execution and delivery of key initiatives.
- Ability to leverage deep technical expertise to develop creative solutions to unique business needs, pushing the boundaries of what’s possible with Microsoft 365 technologies.Ability to continuously identify opportunities for process improvements and implement best practices to optimize the Microsoft 365 environment.
Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $132,235 to $202,760. This position may also be eligible for a sign-on RSU grant.
Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
