Full job description
T-Mobile Premium Retailer – Wireless Vision
$16-23 ALL IN (Hourly + Commission)
Current Openings: Minnetonka/Chaska
Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Mobile Expert role with Wireless Vision would perfectly fit you.
In this role, you will represent the T-Mobile brand and meet customers’ wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!
Your Talents:
- Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones, and assessing their needs.
- Exceed monthly revenue goals by acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
- Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
- Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards.
- Complete accurate paperwork and transactions according to company policies and procedures.
- Share customer experience with the rest of your team, including Management.
- Ensure maintenance of store appearance, back room, restrooms, and individual work areas according to the retail store standards.
- Assist customers with service activations, changes, and bill payments, respond to billing inquiries for equipment replacement, sell accessories, and process price plan changes and upgrades.
- Build customer's confidence by making their experience comfortable and simple while meeting their needs.
- Engage in service selling and right-fitting the customer with the appropriate total technology solution.
- Assist in other tasks, duties, or projects as assigned by management.
Your Experience:
- Minimum of 6 months experience in retail or another environment with a strong customer focus.
- Professional, energetic, and positive attitude.
- Excellent written and verbal/interpersonal communication skills.
- Flexible scheduling availability.
- Completed High school diploma/GED.
- Bilingual preferred in certain locations.
- Must be able to stand for periods of time (up to 9 hours) on the sales floor.
- Must be able to move and/or lift up to 25 pounds.
Job Types: Full-time, Part-time
Pay: $16.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
Ability to Relocate:
- Rogers, MN: Relocate before starting work (Required)
Work Location: In person
