Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Change Principal, Change Management (HR Project Experience and Delivery) will support adoption planning and execution for HR Technology initiatives. This includes change management plans, stakeholder management, and measuring program readiness leveraging Prosci and additional change management tools. May also be asked to provide support to the project management & planning function to execute successful end-to-end project delivery.
Job Description
Core Responsibilities
- Enables realization of HR and employee experience projects by driving the timely and effective adoption of business-related changes
- Creates and implements change acceleration strategies and plans that maximize employee adoption and usage and minimize resistance
- Coaches project sponsors to ensure his/her readiness and ongoing engagement in adoption outcomes
- Coordinates activities for the Change Management Adoption Network including meeting agendas and monthly Playbook
- Interacts closely with cross-functional teams (both field and corporate) and leverages other resources such as communications and knowledge partners as needed
- Supports the more experienced members of the adoption team by assisting with change tactics for seamless execution of change plans
- Acts as the coordinator for Change Management training courses and programs
- Provides project management support when needed
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned
Additional Requirements:
- Experience leading change management projects using ADKAR methodology preferred
- Excellent facilitation skills
- Project management/planning skills
- Communication and/or training experience helpful
- Detail orientation
- Proven ability to self-direct work efforts
- Strong presentation and communications skills
- Ability to maintain a high degree of confidentiality, discretion, and professionalism
- Ability to develop strong, trusting relationships in order to gain support and achieve results
- Flexibility and ability to think quickly and adapt plans as needed
- Leads with a service delivery and end-user experience mindset
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Relationship Management; Problem Solving; Facilitation; Microsoft PowerPoint; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
