Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Schedule: Monday-Friday 6:30 am-10:15 pm central. (8-hour shift within and flexibility needed with consistent schedule)
Rotating on call 2X per year 1 full night shift week and 1 weekend.
Call center environment providing expertise and assistance to employee in the Employee Assistance Program members.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Provide intake for inbound EWS calls, following any special contract or client deliverables
- Consults with members to identify and analyze needs to provide appropriate recommendations and support including warm transfers to other internal services, educational articles and referrals to community, state and federal services and resources
- Providing telephonic assistance to employees who are dealing with a variety of issues, including workplace stress, family issues and mental health needs
- Responsible for being knowledgeable of products and services in order educate and promote service deliverables to customers
- Triage calls to appropriate resources or vendors as appropriate based on the customer’s needs or concerns
- Document information from each call into the computer system and maintain complete discretion and confidentiality
- Determining member eligibility and benefit coverage as appropriate
- Research and contact community resource providers, verify services
- Responsible for additional tasks including the coordination of online consultation requests and completion of administrative tasks associated with processing online activations
- Updating and making notes in the non-clinical provider database
- Create and edit high quality referral documents
- Must have the ability to handle a high volume of work and keep up with a fast paced and changing environment
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED or higher
- 5+ years of customer service and/or call center experience
- 1+ years of experience working in social services, research, education or related Health care field (i.e. child/parenting, adult/elder, mental health, housing education, facility-based programs and any related healthcare experience)
- Intermediate level of proficiency in Microsoft Office Suite (Outlook, Word, One Note and Excel)
- Knowledge of HIPAA Regulations
Preferred Qualifications:
Soft Skills:
- Strong written and verbal communication skills, effective logic reasoning and critical thinking skills, and an ability to maintain professionalism with colleagues and customers
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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