Travel Helpdesk Manager
The Opportunity:
To grow effectively, organizations need help looking at their operation from the outside. Whether standing up a new organization, transforming an existing one, or transitioning an organization, our clients need a consultant who will take the time to learn the complexities of their mission and provide them with tangible advice on business process improvements, mission success, and standard methodologies.
That’s why we need you, a management consultant who can analyze every aspect of your customer’s operations and give them the roadmap to becoming the organization they envision. As a Travel Helpdesk Manager on our team, you’ll develop an overall picture of your client’s current structure, day-to-day operations, and outcomes in a manner that they may not have thought of before.
On our team, you’ll use discussions and workshops with stakeholders and analysts to identify the elements that work best in their environment and the areas for improvement. Once you have a thorough understanding of where and how the organization can improve, you’ll work on a path forward with leadership. This is your chance to gain experience in federal travel policy and support while learning new consulting skills.
Join us. The world can’t wait.
You Have:
3+ years of experience working in a professional federal government environment
Experience as a Helpdesk manager and supporting government travel and government travel policies
Experience addressing users' queries and system issues in a timely manner, escalating tickets as necessary
Experience developing system use training materials and training users with the voucher system
Knowledge of Windows-based programs, including Microsoft Outlook, Word, Excel, PowerPoint, Teams, or OneNote
Ability to effectively communicate technical information to both technical and non-technical staff and document steps taken on resolving technical and non-technical issues
Ability to work independently and collaborate with leadership as needed
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor's degree
Nice If You Have:
Experience supporting the Department of Justice
Experience as a system manager or Helpdesk manager using MoveLINQs voucher system (MLINQs) and supporting government travel and government travel policies
Experience in Jira
Ability to convey a proactive approach to troubleshooting
Possession of excellent time management and organization skills to synchronize responses to multiple components
Possession of excellent problem-solving skills
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
