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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
Amtrak is looking for a Community Engagement Mgr to support the Frederick Douglass Tunnel Program, a multibillion dollar infrastructure program that will modernize a 10 mile section of the Northeast Corridor between Baltimore and Washington D.C. This role will report to the Senior Principal Project Manager. This role will act as a liaison between the community and Amtrak, providing open communication and engagement about the Frederick Douglass Tunnel Program. In addition, this role will work with internal departments and external consultants to develop and execute community engagement and outreach strategies and tactics. This role works to build goodwill in communities by building relationships with community members, organizations, and leaders.
ESSENTIAL FUNCTIONS:
• Participate and assist in the development and implementation of strategic communication plans for community engagement for the Frederick Douglass Tunnel Program, including messaging, presentations, and other written materials, identifying, and securing public engagement and volunteer opportunities.
• Act as a liaison between the community and Amtrak. Participate in neighborhood meetings, representing the company in complex, and at times emotionally driven, conversations with community members.
• Manage the day-to-day outreach and engagement activities, including developing responses to community inquiries, developing website content, providing oversight and management of community notifications related to construction and other field work, and assisting in the coordination of community service opportunities.
• Manage outreach activities, including preparing presentations for Amtrak-hosted events and community organization events.
• Develop and maintains strong credibility and good relationships with internal and external stakeholders.
• Maintain a high level of knowledge about the issues important to the impacted communities and think and act proactively and generate ideas to advance the goals of the Frederick Douglass Tunnel Program.
• Be available as needed to support crisis communications.
MINIMUM QUALIFICATIONS:
• Bachelor’s Degree
• 10 years relevant work experience in community engagement, community outreach and or external affairs.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• Demonstrated ability to communicate complex information effectively with a broad spectrum of audiences from Federal, State and local officials to thought leaders, business leaders and local residents
• Familiarity with railway operations/infrastructure and transportation policies
• Ability to work both independently and collaboratively with teams across and at all levels of the organization
• Proactive, problem solver, team player
• Familiarity with community engagement efforts, working with non-profits organizations
• Experience developing and executing public outreach plans
• Experience with crisis communications
• Excellent written and verbal communication skills
• Ability to foster, develop and maintain relationships
PREFERRED QUALIFICATIONS:
• One who possess a personality which functions well in a demanding environment
• A background in transportation, passenger rail/transit or the service sector is preferred, but not mandatory
• Experience in community engagement
• Bachelor’s degree is in Communications or related field preferred, or equivalent experience
• Residency and experience working in Baltimore
• Experience with monitoring social media
WORK ENVIRONMENT:
Physical Demands:
• Constantly, or frequently, uses a computer keyboard, monitor, and mouse to perform a variety of tasks
• Constantly, or frequently sits, stands, or walks; may lift, carry, push, or pull objects of various weights; may reach, kneel, crouch, bend, or twist in order to in order to perform administrative tasks (e.g., filing, retrieving materials from desks and bookcases, moving around an office setting).
Mental Demands:
• Constantly communicates, comprehends, and responds to verbal statements and instructions both orally, and in-writing
• Frequently acquires new knowledge, skills, and tasks, both complex and simple, in order to maintain effectiveness in position
Working Conditions:
• Frequently works regular; sometimes, to long-hours, and will be required to be on-call for emergency situations
• Constantly works in a fast-paced, time-sensitive environment with frequently changing priorities
• Will work in crisis situations requiring fast, long-reaching decisions based on incomplete information/data
• Frequently handles multiple projects simultaneously
• Occasionally travels throughout and outside the region, as required (e.g., via airplane, train, bus, automobile)
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
PAY TRANSPARENCY:
The salary/hourly range is $113,200-$146,664. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
#LI-MR1
Requisition ID:163325
Posting Location(s):Maryland
Work Arrangement:04-Hybrid Weekly
Job Family/Function:Engineering
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
