Overview
The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates.
Essential Functions:
- Partnering, consulting, advocate, and communicating with key existing client management and internal stakeholders
- Identifying, planning, and executing growth strategies and tactics for existing clients.
- Assist in the retention/re-bid RFP process with current customers.
- Support and assist operations with tracking and recording all escalations within our existing client base.
- Account visitation with operations to identify additional opportunities.
- Presenting information to the client during key meetings and reviews. Facilitate the QBR/CBR process with operations.
- Facilitate internal growth through cross selling and expansion.
- Possess knowledge of ABM full suite of services and capabilities to ensure we are enabling awareness to our customers.
- Expected to meet and exceed fiscal quota.
Required Skills:
- Ability to communicate and present effectively to all levels including executive.
- Ability to present to groups.
- Strong knowledge and experience in account management within the facilities services industry.
- Successful track record in selling and/or growing large, complex accounts required.
- Build relationships with existing clients to maintain present sales and to facilitate add-on business and services.
- Represent Company at local or regional conferences or at National meetings and trade organizations.
- Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area.
- Proficient in Microsoft Office or related software
- Knowledge of assigned territories
Minimum Requirements
- Minimum of 5 years of relevant professional experience.
- Bachelor’s degree preferred or equivalent level of professional experience.
- Minimum of 4 years of major account experience.
- Minimum of 2 years of experience in the services sector.
- Ability to travel up to 50%
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
