Service Credit Union is seeking a Salesforce Administrator who will manage the daily changes and updates within the Salesforce FSC platform. This includes validating and performing quality checks on systematic changes, as well as reaching out to relevant business areas when necessary. The individual will also configure and customize Salesforce to meet business requirements.
Salary: $82,000; negotiable based on experience.
Hours: Full time, Monday Friday, 8:30 5:00
Work location: Portsmouth, NH
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce.
- Tuition reimbursement.
- Training and career growth opportunities.
The Day to Day:
- Serves as primary business owner of the Salesforce Platform with 400+ users.
- Designs and implements effective business processes and workflows - creating and customizing standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules.
- Build high quality APIs and complex system components integrating appropriate technologies as needed (e.g. creation, processing and consumption of Restful API endpoints).
- Design and build integration solutions based on appropriate functional and technical requirements.
- Creates, sets, maintains, monitors and reports on internal SLAs and KPIs.
- Creates and customizes reports and dashboards.
- Perform other job related duties as assigned.
Experience and Qualifications:
- Bachelors degree in Computer Science, IT, Business or related field or equivalent professional and technical experience required.
- Two years experience as a Certified Salesforce Administrator.
- Experience deploying software such as a CRM using an agile development approach
- Knowledge of assessing business models and their integration with technology.
- Knowledge of business requirements and ability to make recommendations to improve the process and/or the data to better meet the business need.
- Experience with MuleSoft Anypoint platform in a hybrid environment.
- Proficiency working with Mulesoft connectors: database, file, Salesforce, Web Service (SOAP).
- Ability to conduct cost/benefit analysis.
- Ability to quickly understand what is behind the data to become an expert on the dataset.
- Ability to propose, create, test, and implement tools and automation where applicable.
- Ability to present findings or translate data into an understandable document.
- Ability to create templates for data collection.
- Ability to write reports, business correspondence, and procedure manuals.
- Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.
If you are interested in applying your business acumen and technical expertise to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! Join us today!
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: In person
