Associate Director, Patient Access and Affordability – Neuroscience
J&J Innovative Medicine is recruiting for an Associate Director, Patient Access and Affordability – Neuroscience, located in Titusville, New Jersey. At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Associate Director, Patient Access and Affordability Solutions (PAAS) will will lead patient support programs for the portfolio of Neuroscience products such as INVEGA® Long Acting Injectables and SPRAVATO® and will work closely with the Neuroscience Patient Experience (Px) team and other patient solutions teams to identify, co-create, and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.
A Day in the Life
Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Associate Director, Patient Access and Affordability Solutions designs, develops & implements patient support initiatives, provides training to impacted teams and partners, and manages external partner relationship to deliver for best in class access & affordability solutions in service to patients.
Their day-to-day responsibilities include:
- Access & Affordability Strategy & Design: Identify, design and compliantly implement innovative solutions and shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient, including clear communication, automation, & optimization.
- Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
- Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition utilizing cutting edge and modern technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
- Program Operations & Compliance: Support the program development & launch with partner suppliers in accordance with regulations & internal policy. This includes but is not limited to program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal stakeholder.
- Goal Setting: Define KPIs and establish metrics and goals for Hub productivity and affordability program awareness and utilization. Actively monitor program health, build and provide business reviews to key stakeholders, identify necessary optimizations.
- Training: Support training initiatives for our field-based Neuroscience Specialists and Field Reimbursement & Access Specialists to ensure strong understanding and ability to provide education related to patient affordability initiatives.
- Advancing Equity in Healthcare: Uncover and address the needs of underserved populations for affordability solution awareness and enrollment.
- Communications & Project Planning: Support the planning efforts for communications (targeting, messaging, creative, channels), vendor deliverables and training in support of access & affordability programs - influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them, particularly in the Neuroscience therapeutic areas. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short – you learn from it.