About Us
Welcome to the Westin Baltimore Washington Airport! Nestled conveniently between Baltimore and Washington, D.C., our hotel offers a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees, recognizing that they are our most valuable asset. Our team is dedicated to providing exceptional service and creating memorable experiences for every guest. We are committed to fostering a diverse and inclusive workplace where every team member is valued and empowered to reach their full potential. From the moment you join Westin Baltimore, you become part of a supportive and inclusive community that values your unique talents and perspectives. We are committed to providing our employees with the resources, training, and opportunities they need to thrive and grow in their careers. Our dedication to our employees extends beyond the workplace. We offer a range of benefits and programs to support our employees' well-being, both personally and professionally, including paid parental leave, emergency childcare and adult care discounts, and wellness initiatives focusing on mental health awareness. Join us at the Westin Baltimore and be part of a team that is passionate about hospitality and making a positive impact on our guests and community where your contributions are valued, your voice is heard, and your success is our top priority. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.
Responsibilities
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
- Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
- Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
- Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
- Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
- Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
- Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
- Clearly communicate the features, and services of the hotel facilities.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- Hotel experience preferred.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
- Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
- Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
- Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
- Excellent driving record as verified by Motor Vehicle Report.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
