Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
MBI (T2)
Job Family:
IT Quality Assurance
Job Qualifications:
Skills:
Application Testing, Quality Assurance (QA), ServiceNow Platform, Test Engineering
Certifications:
Experience:
3 + years of related experience
US Citizenship Required:
No
Job Description:
ServiceNow Tester
Position Overview: The ServiceNow Tester to join our team and support the single tenant ServiceNow helpdesk solution implementation as well as post-implementation Operations & Maintenance activities for a federal government client. The ideal candidate will play a key role in ensuring the successful deployment of the ServiceNow platform while maintaining compliance with FedRamp requirements. Post-implementation you will assist with ongoing testing, validation, and troubleshooting for ServiceNow updates and changes.
Key Responsibilities:
- Test Case Development: Design, develop, and execute test plans, scripts, and cases specific to ServiceNow FedRamp configurations and customizations for client’s helpdesk operations
- Functional & Regression Testing: Conduct functional, integration, and regression testing to validate platform performance and functionality
- Automation Support: Work with development and operations teams to identify opportunities for test automation within the ServiceNow environment
- Issue Identification & Resolution: Collaborate with development and operations teams to identify issues, log defects, and ensure prompt resolution during the testing lifecycle
- O&M Support: Post-implementation, support ongoing O&M testing, including system updates, patches, and upgrades
- Documentation: Maintain detailed testing documentation, including test results, logs, defect reports, and compliance-related testing evidence
- Collaboration: Work closely with ServiceNow architect, developer, and other stakeholders to ensure high-quality releases and smooth post-implementation operations
Qualifications:
- Strong experience in ServiceNow platform testing (minimum 3 years preferred)
- In-depth knowledge of FedRamp compliance and associated security testing practices
- Hands-on experience with manual and automated testing tools
- Ability to design and execute comprehensive test plans and strategies for large-scale ServiceNow implementations
- Familiarity with Agile/Scrum methodologies and the ability to work in cross-functional teams
- Strong communication skills to report defects, progress, and test results to stakeholders
- Familiarity with ServiceNow modules
- Must have basic knowledge and skills to do functional and performance testing for CXOne ACD system
- Validate core ACD functionalities, such as call routing, queue management and agent prioritization ensuring all features are working as intended
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $96,900 - $131,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
