Overview
ABM is hiring an HR Coordinator to serve as the first point of contact for all requests for employees, managers, and external stakeholders and provides support for LOA, payroll and other related inquiries. Bilingual/Spanish is preferred. This team member is required to provide exceptional customer service and accurate information regarding policies, processes, and procedures while documenting all interactions with ABM team members at all levels. In addition, the HR Coordinator is directly responsible to support all the following functional areas: Departmental Development, HRIS, Employee Relations, Training and Development, Benefits, Compensation, Organizational Development, Administration, and Employment. The HR Coordinator will be detail- oriented and skilled in managing multiple tasks, ensuring compliance with regulations and contributing to a positive work environment.
This is an Onsite Role (Mon-Fri) sitting at our ABM Office/Hiring Center located at 50 Broadway, New York, NY 10004.
Essential Duties & Responsibilities:
- Provide team members with precise, consistent, and timely responses regarding payroll, LOA and other related inquiries on policies, processes, and procedures, with the goal of solving the question or issue at the first initial contact.
- Handle customer complaints by providing appropriate solutions and escalating through proper channels as required.
Properly document each interaction, preserving accurate case data and updating in a timely manner according to service level agreement for precise reporting of metrics / KPIs. - Follow communication procedures, guidelines, and policies.
- Assist Operations Leaders with new hire onboarding activities, employee inquiries, training initiatives and other related HR/administrative tasks
- Maintain a high level of accountability with the delivery and execution of communication to all stakeholders.
- Assist with planning, managing and execution of full cycle recruiting for both front line and staff/management employees.
- Work with Safety Manager and safety coordinators to ensure compliance with all federal, state, and local occupational safety and health laws for the respective lines of service.
- Ensures compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Maintain 100% compliance in accordance with pertinent HR laws.
- Sustain a proficiency level with prioritizing responsibilities and maintaining a workload as assigned.
- Job duties may be modified at any time.
Minimum Requirements:
- High school diploma required. College preferred.
- 2 years of high-volume administrative experience.
- 1 year of proven customer care experience.
- Excellent verbal / written communication skills.
- Proficiency in Microsoft Office 365 is required, including Outlook, Word, and Excel
- Bilingual Spanish/English preferred
- Strong organizational skills and ability to handle confidential information with discretion.
- Ability to maintain a high level of confidentiality.
- Proficiency with call management applications and ability to navigate multiple systems while on a call.
Pay: $44,200–$55,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
