You will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
What you will do:
• Work to establish rapport to overcome objections and negotiate payment of the debt.
• Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
• Ensure successful and timely completion of assigned cases.
• Clearly detail issues for resolution.
What you will need to have:
• High School Diploma or equivalent.
• Minimum 6 months collections or call center experience.
What would be great to have:
• Knowledge of collections regulations including to Fair Debt Collection Practices Act
