What does a successful Business Operations Manager Pricing do at Fiserv?
The Network team is responsible for delivering critical operational support associated with three leading debit network brands in the U.S. Payments industry:
- Accel and STAR networks which support all debit/prepaid, ATM, and person to person real-time transactions.
- MoneyPass network and the CardFree Cash product which provide surcharge-free cash access at over 70,000 ATMs nationwide.
We're looking for a proactive Business Operations Manager to step in and help streamline our processes and improve overall productivity. Strong people leadership will be critical to successfully guiding the team in delivering operational excellence. This role will collaborate across many groups day to day and offers the opportunity to learn a complex part of the business.
What you will do:
- Oversee the team responsible for contract administration for a large client segment.
- Become an expert at our Network contracts and pricing.
- Take initiative in identifying areas for improvement and implementing solutions.
- Work with the team to manage and delegate the workload.
- Jump in to problem solve as questions and issues arise.
- Focus on data and analysis to support business decisions.
- Participate in discovery meetings in support of existing/new products.
- Collaborate with Pricing Strategy and Product Management teams to optimize revenue and develop long-term excellence initiatives.
- Build out and document robust business procedures and controls.
You will need to have:
- A Bachelor’s degree
- 5-7 years of experience in an applicable field.
- Proficient with Microsoft Suite with especially strong Excel skills.
- Proven problem solver with excellent analytical skills and the ability to interpret data.
- Strong organizational and communication skills with a keen eye for detail.
- Ability to juggle multiple tasks in a fast-paced, evolving environment while remaining positive and motivating your team to do the same.
- Ability to look for the next question that needs to be answered.
- Process oriented with the aptitude to define process/procedures and establish metrics to track operational activities.
Would be great to have:
- Experience working with a large CRM
- Payments, Banking, Finance or Financial Services/Technology industry experience.
- Specific knowledge of Fiserv networks.
- Experience leading a team.
R-10339339
