What does an Outstanding Collection Specialist do?
As a Collector, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
What you will do:
- Working to establish rapport in order to overcome objections and negotiate payment of the debt.
- Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call.
- Ensuring successful and timely completion of assigned.
- Clearly detailing issues for resolution.
What you will need to have:
- High School Graduate or equivalent
- Minimum 1 year of collections or call center experience
- Excellent communication and negotiating skills
- Availability to work on site first 90 days, five days a week; Monday-Friday
- After 90 days, three early day shifts 8am-5pm and two late night shifts 12-9pm, Monday -Thursday in office, Friday work from home option.
What would be great to have:
- Knowledge of collections regulations including to Fair Debt Collection Practices Act
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