What does a successful Apprentice - CFI Client Services do at Fiserv?
You will provide Level 2 support for the CFI portfolio responsible for client solution penetration, education, and issue resolution ownership. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration.
What you will do:
- Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
- Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
- Directly impact merchant satisfaction through trouble shooting and timely resolution of simple to complex inquires.
- Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
- Maintain accurate and up-to-date inquiry notes and updates, including all work performed and pertinent information regarding the merchant account.
- Educate customers on relevant product and technical information related to their inquiry.
What you will need to have:
What will be great to have:
- Experience in customer service, sales, business development, or relationship management; payment processing experience.
- Knowledge or interest to learn of payment processing; Fiserv’s products, platforms, systems, and operational areas.
Department hours are Mon – Fri from 8 AM – 6 PM so you could be required to work a shift until 6 PM
Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.
R-10342422
