What does a successful Data Center Hardware Technician (overnights) do at Fiserv?
In this role you will provide world class onsite data center support for Fiserv’s systems engineers, architects and supporting vendors. You will be crucial in providing tactical implementation of IT solutions in accordance with Fiserv’s data center operations program standards. This role will also provide value by composing documentation and regular process updates based on Manager and Director feedback.
What you will do:
- Physically rack and stack servers and network equipment according to layout diagrams and specifications
- Perform cable installations, including routing, terminating, and managing structured cabling systems
- Install and maintain data servers and network equipment
- Support vendors and engineers with upgrades, including CPU’s, memory and network cables
- Perform routine production and non-production administration, monitoring, and troubleshooting of IT hardware as well as provide escalation level support to remote offices
- Work with data center specific trade tools
- Maintain detailed records of installations, configurations, and maintenance activities
- Train on dayshift before moving to your regular shift which will be 8pm to 7am Sunday-Wednesday
What you will need to have:
- 5+ years of experience working in a 24x7-365 data center
- Highschool diploma or equivalent
What would be great to have:
- DCCA or other industry recognized data center certification
- Demonstrated administrative capacity to translate current and new business requirements into operational process
- Familiarity with ITIL V3 and change management principles
- Experience with Microsoft Office 365 (Excel, Teams and SharePoint)
- Associate's degree in computer networking or a similar field
Important info about this role:
- Must be able to lift 50 pounds and climb ladders while working at heights of 6 to 12 feet and stand on your feet for the majority of your shift
- Occasional local travel of up to 10% may be required
- Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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