What does an Accounts Receivable Representative do at Fiserv?
As an Accounts Receivable Representative, you will collect debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants regarding their outstanding accounts. You'll establish rapport with merchants to overcome objections and secure payment of the debt.
What you will do:
- Responsible for recovering overdue payments on accounts.
- Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regard to their outstanding accounts.
- Work with debtors to establish repayment plans and encourage alternative payment solutions.
- Collect in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
- Address customer issues and complaints related to billing.
- Establish rapport with merchant to overcome objections and negotiate payment of the debt.
- Document all discussions and actions in a tracking system or database.
What you will need to have:
- High School Diploma or equivalent.
- Minimum of two years of customer service experience, preferably in a collection, call center or sales environment.
- Knowledge of applicable laws related to the debt collection industry.
- Experience with computer systems.
- Must have an excellent work history with a strong record of job stability.
What would be great to have:
- Previous work experience in industries ranging from bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in MS Office and data base management.
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