What does a successful Director of Operations do at Fiserv?
This Director of Operations role is a key role in the Fiserv Output Solutions business unit within Fiserv, which delivers business-critical communications, direct marketing, and payment card solutions for thousands of companies in the financial services, healthcare, billing, utility, insurance, lending, retail, travel, entertainment and other industries.
As the leader of our Shoreview production facility, you will report to the Vice President Operations and be responsible for managing the credit card personalization operation. Using Lean and Six Sigma approaches and techniques, you will focus on exceeding client service levels while improving the cost, efficiency, profitability and quality of the work being produced within the operation.
What you will do:
- Provide strong leadership and guidance to the production team, fostering a culture of inclusion, teamwork and accountability
- Develop and implement strategic plans to optimize production processes and meet production targets
- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
- Ensure compliance with all relevant regulations, standards, and procedures related to credit card personalization
- Collaborate with various departments, including quality assurance, engineering, and logistics, to ensure flawless operations
- Manage budget and expenses, making cost-effective decisions to maximize profitability
- Collaborate with client and sales executives to address client needs, changes and new business opportunities.
What you will need to have:
- 8+ years of an equivalent combination of educational background, related experience and/or military experience
- 8+ years of experience working in a production/operations environment with progressive levels of responsibility
- 5+ years of experience in a management capacity
What would be great to have:
- Experience running a card personalization operation or experience in a similar field
- Bachelor’s Degree in industrial engineering, operations management, or business management
- Hands-on experience with Lean manufacturing and/or Six Sigma processes
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program
- Advance your career with training, development, certification, and internal mobility opportunities
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers
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